Effective Date: Oct 21, 2025
Last Updated: Oct 21, 2025
Welcome to Azalea Wellness for Your Best Life (“we,” “us,” “our,” or “the Clinic”), operating through the website located at https://www.azaleawellnessforyourbestlife.com (the “Website”). These Terms and Conditions govern your access to and use of the Website, our telehealth services, in-person visits (where applicable), digital resources, patient portals, coaching programs, and all related products and services (collectively, the “Services”).
By accessing or using our Website or Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website or Services.
We strongly encourage you to read this entire document carefully before proceeding. This agreement contains important information about your rights, responsibilities, liabilities, and dispute resolution procedures.
- Acceptance of Terms
Your use of the Azalea Wellness for Your Best Life Website and Services constitutes your full acceptance of these Terms and Conditions, our Privacy Policy, Notice of Privacy Practices (HIPAA), Consent to Telehealth, Financial Policy, and any other policies posted on the Website. These documents together form a binding legal agreement between you and Azalea Wellness.
You affirm that:
- You are at least 18 years of age.
- You are capable of entering into a legally binding contract.
- You reside in a U.S. state where we are licensed to provide telehealth services.
- You will provide accurate, current, and complete information during registration and throughout your care.
If you are accessing the Site or Services on behalf of another person (e.g., a dependent), you represent that you have legal authority to act on their behalf and accept these terms on their behalf.
- Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Website or Services after changes are published constitutes your acceptance of the revised terms.
We recommend reviewing this page periodically for updates. In some cases, we may notify registered users via email if significant changes affect patient rights or financial obligations.
- Description of Services
Azalea Wellness for Your Best Life provides integrated healthcare and wellness services including:
- Medical weight management using GLP-1 receptor agonists (e.g., Semaglutide, Tirzepatide) and peptide therapies
- Bioidentical hormone replacement therapy (BHRT) and women’s hormonal health support
- Thyroid evaluation and treatment
- Menopause and perimenopause symptom management
- Virtual urgent care for non-emergent conditions (e.g., infections, rashes, medication refills)
- Personalized nutrition, fitness, and lifestyle coaching
- Preventive health screenings and wellness consultations
Services are delivered primarily via secure telehealth platforms but may include in-person appointments at our Florida-based clinic location when clinically appropriate.
All treatments are prescribed and administered under the supervision of Sheila M. Fain, DNP, NP-C, CWCN, a board-certified nurse practitioner licensed in the State of Florida and authorized to practice telemedicine in select other states.
Availability of services varies by state due to regulatory requirements. Not all services are available in all locations.
- Eligibility and Geographic Restrictions
To use our Services, you must:
- Be a resident of a U.S. state where Azalea Wellness is authorized to deliver telehealth care.
- Be physically present within that state during each virtual visit.
- Comply with all federal, state, and local laws related to telemedicine and prescription medications.
You are responsible for ensuring your eligibility. Using our Services from an unauthorized location may result in denial of care, termination of your account, or inability to receive prescriptions.
In-person services are only available at our designated office in Florida. Travel to the clinic is the patient’s responsibility.
- Patient Registration & Account Security
To access certain features of the Website or Services, you must create a patient account through our secure portal.
When registering, you agree to:
- Provide truthful, accurate, and complete personal and medical information.
- Keep your contact, insurance, and health information up to date.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
You are solely responsible for all activities conducted under your username and password. We are not liable for any loss or damage arising from your failure to protect your account information.
We reserve the right to suspend or terminate accounts that contain false, incomplete, or suspicious information.
- Telehealth Consent and Limitations of Virtual Care
By using our telehealth services, you acknowledge and consent to the following:
- Nature of Telehealth
Telehealth involves the delivery of healthcare services using interactive audio, video, and data communication over secure digital platforms. While convenient and effective for many conditions, it may not be suitable for emergencies or complex physical exams requiring hands-on assessment.
- Risks and Limitations
Potential risks include:
- Technical failures (e.g., poor internet connection, device malfunction)
- Delays in diagnosis or treatment due to limited physical examination
- Inadequate visualization of skin lesions, wounds, or other physical findings
- Possible miscommunication or misunderstanding during virtual interaction
You understand that the provider will make clinical decisions based on the information you provide and what can be observed virtually.
- Emergency Situations
Our Services are not intended for emergency care. If you are experiencing a medical emergency (e.g., chest pain, difficulty breathing, severe injury, suicidal thoughts), call 911 or go to the nearest emergency room immediately.
We do not provide 24/7 crisis intervention or emergency psychiatric services.
- Informed Consent
Prior to your first consultation, you will be required to sign a formal Consent to Telehealth form outlining risks, benefits, alternatives, and privacy protections. This consent is part of your electronic medical record.
- Prescription Medications and Controlled Substances
- Prescribing Practices
Azalea Wellness follows evidence-based guidelines and adheres strictly to federal and state prescribing laws. Prescriptions are issued only after a comprehensive clinical evaluation and determination of medical necessity.
We prescribe medications such as:
- GLP-1 agonists (Semaglutide, Tirzepatide)
- Bioidentical hormones (estrogen, progesterone, testosterone)
- Thyroid medications (levothyroxine, liothyronine, etc.)
- Antibiotics, antivirals, and allergy medications (for urgent care)
- No Controlled Substances
We do not prescribe controlled substances, including but not limited to:
- Benzodiazepines (e.g., Xanax, Ativan)
- Stimulants (e.g., Adderall, Ritalin)
- Opioids (e.g., oxycodone, hydrocodone)
- Cannabis-derived products containing THC (except CBD where permitted)
Any request for such medications will result in immediate discontinuation of care.
- Pharmacy Fulfillment
Most prescriptions are sent electronically to a specialty pharmacy partnered with the Clinic. Patients are responsible for:
- Confirming pharmacy enrollment and insurance coverage
- Paying applicable copays, deductibles, or out-of-pocket costs
- Receiving and storing medications properly
We do not guarantee insurance reimbursement or medication availability.
- Fees, Payments, and Refunds
- Service Fees
All fees for Services are listed clearly on the Website or provided during scheduling. Common charges include:
- Initial Consultation
- Follow-Up Visits
- Weight Loss Program Enrollment Fee
- Hormone Therapy Starter Kit
- Urgent Care Visit
Additional costs may apply for lab tests, medications, supplements, or third-party services.
Prices are subject to change with notice. Historical fees remain valid for ongoing patients unless otherwise communicated.
- Payment Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover) via encrypted online payment processing. All transactions are PCI-compliant.
Recurring payments (e.g., monthly coaching packages) require authorization and will be billed automatically unless canceled in writing at least 7 days before the next cycle.
- Cancellation and Rescheduling
Appointments canceled less than 24 hours in advance may incur a $50 late cancellation fee. No-shows will be charged the full visit cost.
Patients may reschedule once without penalty if done more than 24 hours ahead.
- Refund Policy
Due to the personalized nature of our Services:
- Consultation fees are non-refundable once the appointment has occurred.
- Program enrollment fees (e.g., weight loss, hormone therapy) are non-refundable after initiation of treatment or shipment of medication.
- Unused coaching sessions may be eligible for partial refund on a case-by-case basis, reviewed by administration.
- Medication costs are handled directly by the pharmacy; refunds must be requested through them.
Requests for exceptions must be submitted in writing to info@azaleawellnessforyourbestlife.com .
- Medical Disclaimer
The content on this Website, including text, graphics, images, blog posts, educational materials, and videos, is for informational and educational purposes only. It is not intended as, nor should it be considered, a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or qualified healthcare provider regarding any questions about a medical condition, treatment plan, or medication. Never disregard professional medical advice because of something you have read on this Website.
We do not diagnose, treat, cure, or prevent diseases through general content. Individual results vary. Testimonials and success stories reflect individual experiences and are not guarantees of similar outcomes.
Use of our Services does not establish a doctor-patient relationship until a formal intake and clinical evaluation have been completed.
- Limitation of Liability
To the fullest extent permitted by law, Azalea Wellness for Your Best Life, its providers, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Lost profits or income
- Data loss
- Emotional distress
- Treatment complications
- Side effects from medications
- Errors or omissions in medical advice given in good faith
Our total liability to you for any claim arising out of or related to the Website or Services is limited to the amount you paid us in the six months prior to the event giving rise to the claim.
You acknowledge that telehealth has inherent limitations and that health outcomes depend on multiple factors beyond our control, including patient adherence, underlying conditions, and lifestyle choices.
- Intellectual Property
All content, trademarks, logos, designs, software, text, images, course materials, coaching frameworks, and proprietary systems on the Website are owned by or licensed to Azalea Wellness for Your Best Life and protected under U.S. copyright, trademark, and trade secret laws.
You may:
- View, download, and print pages for personal, non-commercial use.
- Share links to public blog articles with attribution.
You may not:
- Reproduce, distribute, modify, or republish content without express written permission.
- Use our name, logo, or branding to imply endorsement or affiliation.
- Reverse engineer, scrape, or extract data from the Website.
- Sell, license, or create derivative works from our materials.
Violations will be pursued legally.
- Privacy and HIPAA Compliance
We take your privacy seriously. Our handling of personal and health information is governed by:
- The Health Insurance Portability and Accountability Act (HIPAA)
- Our Notice of Privacy Practices (available separately)
- Federal and state privacy laws
We collect information necessary for clinical care, billing, communication, and quality improvement. This includes:
- Demographic details
- Medical history and symptoms
- Lab results and treatment plans
- Communication records
- Payment and insurance information
All data is stored in encrypted, HIPAA-compliant systems. Video visits occur on secure, private platforms (e.g., Zoom for Healthcare, Doxy.me). We do not sell or rent your information to third parties.
However, no electronic transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
For details, please review our full Privacy Policy linked in the footer of every page.
- Third-Party Links and Services
The Website may contain links to third-party websites, laboratories, pharmacies, supplement vendors, or educational resources. These links are provided for convenience only.
We do not endorse, monitor, or assume responsibility for the content, accuracy, privacy practices, or products/services of external sites. Your interactions with third parties are at your own risk.
Examples include:
- Laboratory testing partners (e.g., Quest Diagnostics, Labcorp)
- Specialty pharmacies (e.g., Alto Pharmacy, Kugler Health)
- Supplement brands recommended by our team
Purchases made through third-party sites are governed by their own terms.
- Termination of Services
We reserve the right to terminate or suspend your access to our Services at any time, with or without cause, including if you:
- Provide false or misleading information
- Fail to follow treatment recommendations
- Harass staff or exhibit threatening behavior
- Misuse medications or request contraindicated drugs
- Violate these Terms and Conditions
Patients may discontinue care at any time by notifying us in writing. However, outstanding balances remain due.
Upon termination, you may request a copy of your medical records in accordance with HIPAA.
- Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
Any dispute arising from or relating to the Website, Services, or these Terms shall be resolved exclusively in the state or federal courts located in Orange County, Florida.
You agree to waive your right to a jury trial and to participate in class-action lawsuits against Azalea Wellness.
We encourage informal resolution of concerns. Please contact us first at info@azaleawellnessforyourbestlife.com to address any issues.
- Indemnification
You agree to indemnify, defend, and hold harmless Azalea Wellness for Your Best Life, Dr. Sheila M. Fain, and all affiliated entities from any claims, losses, damages, liabilities, costs, or expenses (including attorneys’ fees) arising from:
- Your use of the Website or Services
- Your violation of these Terms
- Your negligence or misconduct
- Your breach of any representation or warranty herein
- Miscellaneous
- Entire Agreement: These Terms, along with our Privacy Policy, Consent to Telehealth, and Financial Policy, constitute the entire agreement between you and Azalea Wellness regarding the subject matter.
- Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
- Waiver: Failure to enforce a provision does not constitute a waiver.
- Force Majeure: We are not liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, pandemics, government actions).
- Contact Us: For questions about these Terms, please email: info@azaleawellnessforyourbestlife.com
Thank you for choosing Azalea Wellness for Your Best Life.
We are honored to support your journey toward renewal, vitality, and lasting wellness.
Last Updated: Oct 21, 2025
